Booking with confidence
Cancellation Policy
Every reservation includes a cancellation option. Before completing your booking, you choose the level of flexibility that works best for you.
- More flexibility = higher nightly rate
- Less flexibility = lower nightly rate
The cancellation policy you select at checkout is the policy that applies to your reservation.
Understanding your cancellation options
Before choosing a policy, here is what each option means:
Scheduled Payments
Payments are collected in stages as check-in approaches, according to your selected policy. Each scheduled payment increases the total collected. If you cancel, payments already collected are retained. Please review the policies for more details.
Travel Credits
Travel credits are for future Onalani stays. Your selected policy determines whether you receive a minimum credit or credits based on your cancelled dates being rebooked by another guest. Credits based on rebooking depend on the amount recovered from the new booking.
Travel credits can be used toward a future Onalani stay, have no cash value, and expire 12 months after issuance. One travel credit equals one U.S. dollar.
24-hour cancellation period
Some reservations qualify for a 24-hour cancellation period. No payment is collected during the first 24 hours after booking, and you may cancel during this period without being charged.
California Properties
This period applies when the reservation is made at least 72 hours before check-in.
All Other Properties
This period applies when the reservation is made at least 14 days before check-in.
After the 24-hour period ends, the cancellation policy selected at checkout applies. Payments are then collected according to that policy's payment schedule.
Non-refundable
Lowest nightly rate. Full payment is due after the qualifying 24-hour cancellation period. If that period does not apply, full payment is due at booking.
| When you cancel | What you pay | What you get | How it works |
|---|---|---|---|
| More than 45 days before check-in | 100% | At least 25% travel credits | You pay in full but get at least 25% back in travel credits if you cancel, and potentially more if your dates are rebooked by another guest. More credits depend on the amount recovered from rebooking, with no guaranteed minimum. |
| Less than 45 days | 100% | Up to 100% travel credits if another guest rebooks | You pay in full. Credits are issued only if another guest rebooks your cancelled dates. Credits depend on the amount recovered from rebooking, with no guaranteed minimum. |
All cancellation windows are before check-in. Travel credits based on rebooking depend on the amount recovered from the new booking. No charge during the qualifying 24-hour cancellation period.
Rigid
Your card is automatically charged 50% at 120 days before check-in and the remaining 50% at 60 days.
| When you cancel | What you pay | What you get | How it works |
|---|---|---|---|
| More than 120 days before check-in | 0% | None | No payment yet, so nothing is due. |
| Between 120 and 60 days | 50% | Up to 50% travel credits if another guest rebooks your dates. | You pay half and if you cancel, credits may cover up that 50% if another guest rebooks your cancelled dates. Credits depend on the amount recovered from rebooking, with no guaranteed minimum. |
| Less than 60 days | Remaining 50%; total 100% | Up to 100% travel credits if another guest rebooks | You pay in full and if you cancel. Credits are issued only if another guest rebooks your cancelled dates. Credits depend on the amount recovered from rebooking, with no guaranteed minimum. |
All cancellation windows are before check-in. Travel credits based on rebooking depend on the amount recovered from the new booking. No charge during the qualifying 24-hour cancellation period.
Firm
Your card is automatically charged 50% at 30 days before check-in and the remaining 50% at 15 days.
| When you cancel | What you pay | What you get | How it works |
|---|---|---|---|
| More than 30 days before check-in | 0% | None | No payment yet, so nothing is due. |
| Between 30 and 15 days | 50% | Up to 50% travel credit if another guest rebooks | You pay half, and if you cancel credits may cover up that 50% if another guest rebooks your cancelled dates. Credits depend on the amount recovered from rebooking, with no guaranteed minimum. |
| Less than 15 days | Remaining 50%; total 100% | Up to 100% travel credits if another guest rebooks | You pay in full and if you cancel credits may cover the full amount if another guest rebooks your cancelled dates. Credits depend on the amount recovered from rebooking, with no guaranteed minimum. |
All cancellation windows are before check-in. Travel credits based on rebooking depend on the amount recovered from the new booking. No charge during the qualifying 24-hour cancellation period.
How travel credits work
- Onalani retains payments already collected if you cancel. Travel credit eligibility depends on your selected policy, cancellation timing, and the amount collected.
- Travel credits based on rebooking are issued only if another guest rebooks your cancelled dates. The amount depends on the amount recovered from the new booking and the limits of your selected policy.
- One travel credit equals one U.S. dollar. Credits apply to future Onalani stays and have no cash value.
- Credits expire 12 months after issuance. The expiration date appears in your Onalani account.
- Credits may cover up to 50% of an eligible future booking. They cannot be used for taxes, resort charges, or other external charges.
- Credits cannot be exchanged for cash or refunded to your original payment method.
- Credit use depends on available inventory. Eligible stays may be limited during holidays, special events, peak seasons, and other high-demand periods.